Are you Nut Free?
I go to great lengths to ensure that ALL of my products are NUT FREE! There are NO PEANUTS OR TREE NUTS in any of my products although we may use sprinkles/gingerbread house candy that was made on equipment that produces all allergens. Simply just ask for no sprinkles if you have an allergy.
How far in advance should I book my order?
This is my most frequently asked question and hard to answer. Truth is, if you want cookies for your event please order as far ahead as possible, I have customers who order months ahead! I suggest at least 2-3 weeks (if I am not already booked).
Can I order last minute cookies?
If I have availability I will try to accommodate you but keep in mind that decorated sugar cookies take 3-4 days to make (at least). Also, there is RUSH FEE of $25 for orders placed less than 2 weeks out from the due date. NO exceptions.
Can I freeze my cookies?
YES! All cookies come heat sealed. Place heat sealed cookies in a ziplock bag or container, take out the evening before you'd like to eat them and don't open until fully defrosted (good as new)!
Do you make Gluten-Free Cookies?
We are not a gluten free facility. We can substitute gluten free flour but it must be in quantities of one dozen.
Do I do characters or realistic image cookies?
I really try not to, they aren't my area of strength and they are not cost effective but we can print any images!
Refunds / Cancellations
There is a deposit to hold the date. In order to receive your deposit (less transactions fees) back you must cancel 2 full weeks prior to the cookie due date. Cancellations may be made up until 1 full week prior to the due date of the cookies but you will forfeit your deposit during that time.
IMPORTANT: ***NO CHANGES MAY BE MADE TO YOUR ORDER WITHIN ONE WEEK OF PICK UP***